Hardware Support
App Links
Minimum Specifications

Our immersive content can be accessed through the Train360 app, currently available for Meta Quest, Android, and iOS! Follow the links to access your content.

Support Form

Train360 Mobile & VR App Download Links

META QUEST STORE
Android GOOGLE PLAY
iOS App Store

Virtual Reality Hardware Support

  • Meta Quest 1
  • Meta Quest 2
  • Meta Quest Pro

 

  • Neo 3 Pro
  • Neo 3 Pro Eye
  • G2 4K
  • G2 4K Enterprise

Mobile Device Minimum Support Specifications

  • iPhone 8 and newer
  • iPad 5th Generation or newer
  • Android phones running Android-12 or newer
  • Android tablets running Android-12 or newer

Desktop Minimum Support Specifications

Current WebGL 2.0 functionality includes current versions of Chrome, Firefox, Safari, and Edge.

Chrome is the leading browser for all WebGL applications and as of 2018 Chrome is the

browser of choice for roughly half of total domestic internet users.

NOTE:  Internet Explorer does not support WebGL and has been deprecated by Microsoft.

  • Users will experience optimal WebGL performance if their device meets the hardware

    specifications below. The application may run on older or lower-end devices but 360 Immersive

    cannot guarantee the quality, speed, or stability of the experience.

  • 64-bit operating system
  • 8GB of RAM
  • Integrated graphics with WebGL 2.0 / OpenGL ES 3.0 Support
  • Quad-core Intel/AMD CPU
  • Latest version of Chrome, Firefox, Safari, or Microsoft Edge
  • 64-bit operating system
  • 8GB of RAM or higher
  • Dedicated NVIDIA/AMD GPU (Geforce 400 or Radeon HD 7000 Series or higher)
  • High-density displays (e.g. Retina or 4K) require high quality GPU
  • Quad-core Intel/AMD CPU (Intel Sandy Bridge or AMD Bulldozer Series or higher)
  • Latest version of Chrome, Firefox, Safari, or Edge

 

NOTE:  Laptop trackpads are supported, however 360 Immersive recommends use of a two-button mouse with a scroll wheel for the best user experience.

Need Support?  Our Team is Here to Help!

Please provide as much information as possible to help us diagnose the problem.
Our team will respond back within 24 business hours.

In the space provided, please describe the issue(s) you are experiencing and provide as much detail as possible.

If Desktop – Windows or Mac?  What browser version?
If Mobile – What device type, model, and operating system?
If VR – What headset, manufacturer, and model?

Note:  If possible, please provide a screen capture of any error message(s) and upload them using the “File Upload” feature.