Hello. This is Breean, and this is David and we’re 360 Immersive. Join us when you want to learn how we’re using virtual reality technology to change the way that people grow and live and train.
So, we prepare for those things. We keep track of that and then we fix it. And we have system agreements that we fix it under that agreement, so that level of customer service goes well beyond the development of the production. But if you think about it, customer service is really like you say, it’s an attitude. We take care of our clients because of the fact that that’s what should be done. That’s what a vendor such as ourselves needs to have that relationship in conjunction with the clients.
And we can talk about well, there’s tech support, and there's getting on the phone, there’s video tutorials, there's all the things that we produce and create to make sure that the end experience is good and solid and meaningful. It can go into device management, which is a service offering that we’re hugely excited about. It can go into the aspect of – I’m going server support. All of these things come down to a fundamental aspect is that we take care of our customers. We take care of our clients, and that’s what it’s all about.
Breean: Thank you. Thank you very much. Again, this has been 360 Immersive. If you have any curiosity about how we are going to take care of you as a customer, we would love for you take reach out to us and start the conversation.
We are committed to developing effective solutions for our clients. We recognize the value of a strong relationship between our company and every client we serve. Service is integral to our mission, so we create software that is designed to be a long-term solution rather than a short-term fix.
We have been in business since 2001. There is one theme that remains at the forefront of our decision-making process: the customer is the boss. The customer has the right to hire and fire at will, so it’s important to do what’s in their best interest. Much like our most cherished personal relationships, we are selective about who we invest our time in. We recognize that not every customer is a good fit for our company, and that’s ok! We work harder to retain our customers than we do to win their business. Our continued success in customer satisfaction means many customers are personal brand ambassadors for our products and pass referrals to us.
Our software engineers also act as technical support. We believe this approach benefits the customer while enhancing our products and service offerings. The feedback loop between the development team and the customer ensures we are producing reliable and intuitive products. While our software applications are the highest quality, there are times when issues arise. We want to make sure that when a customer needs assistance, we are there to help. That’s why we offer 24/7 tech support. Whether you need help with your application or a new piece of hardware, or you found a pesky software bug, we are there to help get you back up and running.
You can depend on our experience to help choose the right delivery option for your immersive training materials: desktop, web-browser, mobile, tethered, tetherless, smartphone, tablet and more.
Good customer service isn’t always about knowing the right answer. Often, it’s about finding the right answer so that your customer doesn’t have to.
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