Customer Service

Service is our company culture, not a department.

We are committed to developing effective solutions for our clients. We recognize the value of a strong relationship between our company and every client we serve. Service is integral to our mission, so we create software that is designed to be a long-term solution rather than a short-term fix.

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A mutually-beneficial relationship with our clients is the foundation for long-term success. Our company commitment is to ensure project success and customer satisfaction. We accomplish this by focusing on our client's vision for the project and then assembling a support team to bring that vision to life.

Along the way, we build trust by understanding the project needs and goals through clear, focused, and timely communication. We earn the right to become a trusted advisor, and we won’t settle for anything less.

Customer Service

We have been in business since 2001. There is one theme that remains at the forefront of our decision-making process: the customer is the boss. The customer has the right to hire and fire at will, so it’s important to do what’s in their best interest. Much like our most cherished personal relationships, we are selective about who we invest our time in. We recognize that not every customer is a good fit for our company, and that’s ok! We work harder to retain our customers than we do to win their business. Our continued success in customer satisfaction means many customers are personal brand ambassadors for our products and pass referrals to us.

Our mission is simple: Make technology an asset for our clients, not a problem.

Technical Support

Our software engineers also act as technical support. We believe this approach benefits the customer while enhancing our products and service offerings. The feedback loop between the development team and the customer ensures we are producing reliable and intuitive products. While our software applications are the highest quality, there are times when issues arise. We want to make sure that when a customer needs assistance, we are there to help. That’s why we offer 24/7 tech support. Whether you need help with your application or a new piece of hardware, or you found a pesky software bug, we are there to help get you back up and running.

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“We understand the value of great customer and technical support strategies for our clients”

You can depend on our experience to help choose the right delivery option for your immersive training materials: desktop, web-browser, mobile, tethered, tetherless, smartphone, tablet and more.

Excellence in customer support starts the first day of the project

Good customer service isn’t always about knowing the right answer. Often, it’s about finding the right answer so that your customer doesn’t have to.